Delete your account

For the Field Scout app. You do not have to give a reason, and we will not make it difficult.

How to ask

1. Email [email protected] with the subject Delete my account. Say the mobile number the account uses.
2. We confirm it is you. We reply to that email and send a one-time code to the account's mobile number, the same way the app logs you in. Reply with the code.
3. Deletion happens within 7 days — usually the same day. Your business and every login for it stop working the moment we run it, and we email you when it is done.

Deleting from inside the app is on its way. Until then this is the way, and it works.

What is deleted

• Your mobile number, business name and login.
• Your client book, orders, collections, receipts, cash-jama entries and any location readings.
• The logins of your staff.
• Push-notification tokens for your phones.

What is kept, and for how long

• Records we are required by law to keep (for example tax and payment records): for the period the law sets.
• Technical logs that mention your account: removed within the same 7 days. Copies inside locked backups expire on their own within 30 days.

Deleting some data without closing the account

You can also ask us to delete only part of your data — for example, the location readings, or one client's record — and keep the account open. Ask the same way, and say what to remove.

Staff accounts

A salesman's login can be closed by the owner from the app, or by the salesman writing to us. The entries he made stay in the distributor's books, with his name, because they are the distributor's accounts — the privacy policy, section 7, explains why.